WolfSellers — Adobe Experience Cloud Partner en México

Support & Maintenance

Support and maintenance for your Adobe Commerce / Magento store

A store in production needs continuous care: monthly security patches, version upgrades, 24/7 monitoring, query optimization and fast response when something breaks. We offer support plans with measurable SLAs starting at $35,000 MXN/month.

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SLA-backed support plans

We don't improvise. Every plan has a contractual SLA: response time, resolution time, hours of coverage and a development hours bucket. Monthly activity reports.

  • Starter: 8x5, 20h dev bucket, 4h response SLA
  • Business: 24x7 critical, 40h dev bucket, 1h response SLA
  • Enterprise: 24x7 full, 80h dev bucket, 30-min response SLA
  • Custom: tailored to your operation

Security patches and upgrades

Adobe publishes security patches every 1-3 months. We apply them in scheduled maintenance windows, with guaranteed rollback if anything fails. We also manage major upgrades (2.3 → 2.4 → 2.5).

  • Security patches applied within 72h
  • Quarterly minor upgrades
  • Planned major upgrades
  • Staging testing before production
  • Automatic rollback on failure

Proactive 24/7 monitoring

We don't wait for the client to report. We monitor uptime, response time, checkout errors, integration queues and load spikes. Automatic alerts to our on-call team.

  • Uptime monitoring every 30s
  • APM (New Relic / Datadog)
  • Real-time checkout error alerts
  • Queue monitoring (RabbitMQ, Redis)
  • Weekly client reports

Continuous optimization

Every month we analyze slow queries, endpoints with high response times, unoptimized images, blocking JS. Monthly improvements documented in the report.

  • MySQL query optimization
  • Cache tuning (Redis, Varnish, CDN)
  • Image optimization (WebP/AVIF)
  • Performance budgets per page
  • Lighthouse conversion monitoring

New features without re-contracting

Your plan includes a monthly bucket of development hours. Use it for new features, integrations, A/B tests or whatever you need. If there's leftover, it rolls over for up to 3 months.

  • Bucket rolls over up to 3 months
  • New features prioritized by your PM
  • New integrations included
  • A/B testing and experimentation
  • ROI reports on time invested

Frequently asked questions

What if my store was implemented by another agency?
No problem. We run a 2-3 week technical onboarding: a full audit of code, infrastructure, integrations and existing documentation. When it ends, you're on standard support. Many clients come to us this way when their original agency stops supporting them or inflates prices.
Can I pause support during the off-season?
We offer annual contracts (lower price) or month-to-month (no commitment). On an annual plan, you can pause 1 month per year at no charge. We recommend annual because the team's accumulated knowledge about your store is high value — restarting from scratch each time loses efficiency.
Do you have on-call on weekends?
On Business and Enterprise plans, yes. For P1 alerts (store down, broken checkout, data loss), we handle 24/7/365 including holidays. P2 and P3 alerts can be handled during the next business day based on plan.

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Want to discuss your project?

We'll assess your case at no cost and propose a concrete path forward.

Book a call